TOP　/　Q&A

Q&A

How to buy？

Choose from our stock or buy directly from the auction.
Look through our stock database and make an inquiry on any models of interest through the inquiry form.
Or if it is your preference, you can also register as an auction member (NINJA) and have immediate access to all auction sites in Japan.
Please check our service page for more information.
You can discuss in detail with native English speaking staff member going over auction sheets, including photos and translations of various cars.

Payment
Your INVOICE will be updated through the GemmyTrading Registry System.
Please make 100% payment by Telegraphic Transfer(T/T) and wire to our account using the provided bank details.

Shipment
We strive to arrange shipping immediately on the fastest departing vessel!
As soon as we can book the space on the vessel, you will receive an email or internal message from our GemmyTrading Registry System.

Receive your vehicles
Your vehicle will arrive at your port within 3-6 weeks after the ship leaves Japan.
We will send all necessary documents by DHL with a checklist which gives you easy-to-understand instructions of the clearing process.

Please enjoy your ride!

What is the payment method?: ◆T/T：Telegraphic Transfer (Bank remittance) ・A telegraphic transfer (TT) is an electronic method of transferring funds used primarily for overseas wire transactions.
It normally takes approximately 2-5 days to receive and process your payment.

◆Paypal(we accept this method of payment for initial deposits before bidding)※We do not accept payment by “Credit card” or “Check”.
Paypal Account: yuki@gemmytrading.com

What is the condition of the car from the auction?: You can validate the condition of the car through the auction sheets, and through photos and videos we send you.
Our staff can also check the condition of the vehicle and take additional videos at most auction places. Sometimes this may not be possible, so thank you in advance for your understanding.

What is the warranty of the vehicles?: We do not give any warranty for used vehicles. Used vehicles from Japan are usually of excellent quality. Please ask us to thoroughly inspect any details you would like to see before making the purchase, but please understand these cars can be anywhere from 15-25 years old, so some patch up work from the client's side is often necessary. We thank you in advance for your understanding.

When can I know the shipping information about my car?: We make the utmost effort to book the earliest vessel as soon as possible. We will inform you about the shipping schedule and any pertinent information through the GemmyTrading Registry System.

How do I receive all documents?: We will keep you updated consistently through the GemmyTrading Registry System.
We will then send all necessary documents by DHL, which are traceable. You can use the provided tracking number to track the package on the following website link.
DHL

What is the Surrender B/L?: Surrendered B/L refers to the original bill of lading that has been surrendered at the carrier’s office of origin.
Once the bill of lading has been surrendered, the original of the bill of lading will not be required to receive the shipment at the destination.
The importer can get a delivery order by getting a B/L copy instead of the original. Surrendered B/L is a convenient way for importers to quickly receive their shipment. We will surrender the B/L or send original B/L after we confirm your full payment.

What is the ISF?: ISF stands for Importer Security Filing.
It is a required filing to clear US customs.
The filing requires importers to provide shipment information to CBP in advance, at least
24 hours before loading the goods on the vessel bound for the US.
The ISF is a U.S. Customs and Border Protection (CBP) regulation that affects ocean
shipments entering the United States.
The importer needs to fill in this form for you in advance prior to you receiving the car.

What is marine insurance?: Marine insurance covers the loss or damage of ships, their cargo, travel between terminals, and/or the time in holding between the points of origin and the final destination.
※The warranty is applicable for a certain period after purchase.

What is the D/O?: D/O is short for delivery order.

It is a document in which the shipping company instructs the terminal to deliver the cargo to the bearer.
The shipping company issues and delivers the D/O in exchange for the B/L submission from the consignee, after which the consignee presents it to pick up the cargo.

How do I know about the arrival notice?: Your shipping agent will contact the NOTIFY PARTY by phone or email 2-3 days before the arrival of your vehicle.

Are there any necessary producers on the import side?: We take responsibility for handling the procedures on the export side to ensure the safe delivery of your precious gem to your location. However, the import procedures can only be handled by the importing party. Additionally, these procedures may vary depending on the country or region, so please make sure to research them before importing. Approximately 2-3 days before departure, our system will send you a BL Draft. This document contains the necessary information for the import procedures, so please be sure to review it carefully.